Email Integration That Actually Works

Council locked down your Exchange account? We've got the solution. Send and receive emails directly within CaseMate.

The Common Councillor Problem

Many councils lock down Exchange email accounts for security. You can't connect third-party apps. You can't use SMTP. You're stuck copying emails between systems and losing track of conversations.

CaseMate solves this.

Full Email Integration

Send and receive emails directly within CaseMate. Automatically link emails to cases, maintain complete conversation history, and never lose track of constituent communications.

  • Send and receive emails within the system
  • Automatically link emails to existing cases
  • Create new cases from incoming emails
  • Complete conversation history in one place
Email Integration

Smart Email Forwarding Workflow

1
Email Arrives
Constituent sends to your council email
2
Forward to CaseMate
One-click forward to your CaseMate inbox
3
Auto-Processing
System creates or links to existing case
4
Respond
Reply directly from CaseMate to your council email

Works with Any Email System

Whether your council uses Exchange, Gmail, or any other system - CaseMate works. Even if they've locked down SMTP and API access, our smart forwarding system keeps everything connected.

  • Works with locked-down Exchange systems
  • No special permissions or IT department approval needed
  • Maintains your official council email address
  • Secure, GDPR-compliant email handling

Smart Email Features

More than just sending and receiving - intelligent email management

Auto Case Linking

Smart matching automatically links incoming emails to existing cases based on sender, subject, and content analysis.

Template Responses

Save time with email templates for common responses. Personalise automatically with case and resident details.

Follow-up Reminders

Set automatic reminders to follow up on emails. Never let a constituent feel forgotten or ignored.

Attachment Handling

Email attachments automatically saved to cases. Images, PDFs, and documents all stored securely.

Email Analytics

Track response times, email volumes, and communication patterns. Know where your time goes.

Multi-User Access

Share email access with staff. Set permissions and ensure continuity when you're away.

Real World Example

The Situation

Mrs. Smith emails about a pothole on her street. Your council email system doesn't allow third-party integrations, so you've been copying emails manually between systems and losing track of conversations.

With CaseMate

1. Forward Mrs. Smith's email to your CaseMate inbox
2. System automatically creates a case and links her resident record
3. You contact highways, add their response to the case
4. Reply to Mrs. Smith directly from CaseMate - it goes out via your council email
5. When highways confirm the repair, update the case and email Mrs. Smith the good news
6. Complete conversation history is preserved for future reference

Total time saved: 15 minutes per case. Zero emails lost. Better constituent service.

Ready to Fix Your Email Workflow?

Stop losing track of emails. Start providing better constituent service.

Try Live Demo Get Started

Visit demo.casemate.uk - no signup required