Casework Management That Actually Makes Sense

Track every constituent interaction from first contact to resolution. Because losing track of a case isn't an option.

Never Lose Track of a Case

Every case has a complete history. See every email sent, every call logged, every document attached. Know exactly where you are with every constituent at a glance.

  • Complete communication history in one place
  • Attach unlimited documents and images
  • Set priorities and due dates to stay on top
  • Track tasks and actions for each case
Casework Management Dashboard
Action Timeline

Actions & Timeline

Log every interaction chronologically. Phone calls, emails, meetings, site visits - everything in one timeline so you can see the full story.

  • Chronological timeline of all activities
  • Quick log phone calls and emails
  • Assign follow-up tasks from actions
  • See overdue actions at a glance

Resident & Contact Management

Build a database of constituents and contacts. Link cases to residents, track their history, and provide better service with context.

  • Complete constituent profiles with contact details
  • See all cases for a constituent instantly
  • Manage council officers and external contacts
  • Import from Electoral Register for instant lookups
Resident Profile

Everything You Need for Case Management

Categories & Tags

Organize cases by type - planning, housing, highways, etc. Filter and find cases quickly.

Priority Management

Flag urgent cases, set priorities, and never miss a critical deadline.

Search & Filter

Find any case instantly by name, address, date, or keyword. Powerful search built in.

Status Tracking

Track cases from New to In Progress to Resolved. Know exactly where everything stands.

Document Storage

Attach photos, PDFs, planning docs, correspondence - all stored securely with each case.

Multi-User Access

Share cases with staff or fellow councillors. Collaborate without chaos.

Ready to Get Organized?

Start managing your casework the way it should be

Visit demo.casemate.uk - no signup required